TOIEC
Danh sách câu hỏi
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[Bài đọc và đáp án chi tiết từng câu tiếng anh - Tự Học 365]
Questions 30-34 refer to the following advertisement and e-mail.
Boriken Islander
Boriken Islander is Puerto Rico’s largest locally owned car rental company. We offer a range of vehicles at the lowest possible prices. If you can get a lower rate with any of our local competitors, we will match that rate and pay for a full tank of fuel! The following vehicles are available for rent:
Car Class
Description
Weekly rate
Economy
2-door vehicle suitable for 4 passengers and 2 large bags
$199.00
Compact
4-door vehicle suitable for 4 passengers and 3 large bags
$229.00
Standard
4-door vehicle suitable for 5 passengers and 4 large bags
$259.00
Premium
4-door vehicle suitable for 5 passengers and 5 large bags
$309.00
Rates listed refer to payments made in person at our customer service counter. Discounted rates and details about the features of each car type are available on our Web site, www.borikenislander.com. Looking for even more savings? Use our services during April and May and receive an additional 10% off the weekly rate.
0Câu 30To: [email protected]
From: [email protected]
Date: April 4
Subject: Inquiry
Hello,
I will be traveling to Puerto Rico on business during the second half of this month, so I just visited your Web site to make a reservation. I plan to rent a 4-door vehicle, because I will be traveling with three colleagues and want to be mindful of their comfort. At the same time. I am on a limited budget, so I intend to book the least expensive vehicle of this type.
Before finalizing the booking, though, there are two pieces of information I would like to have, both of which I was unable to locale on your site. First, if I pick up the car at your branch in San Juan and drop it off at either your Ponce or Aguadilla branch at the end of the rental period, will I be charged a drop-off fee? Second. I am unfamiliar with the roads and the traffic on the island, so I would like to add a navigation system to my order Would that be possible? If so, how much would the weekly rate be?
Thank you for your assistance.
Magdalena Gutierrez
What information is NOT included in Boriken Islander’s advertisement?
A. The rental prices for its vehicles
B.The number of people each kind of vehicle can accommodate
C. The amount of fuel each kind of vehicle typically uses
D. The amount of luggage space in each kind of vehicle
Câu 31What type of car will Ms. Gutierrez most likely rent?
A. Economy
B.Compact
C. Standard
D. Premium
Câu 32What is indicated about Boriken Islander?
A. It has locations in various Puerto Rican cities
B.Its customers are primarily businesspeople
C. It charges a cash deposit for online reservations
D. It is owned by an international corporation
Câu 33What is suggested about Ms. Gutierrez?
A. She has visited Puerto Rico before
B.She will be eligible for a discounted rate
C. She frequently does business with Boriken Islander
D. She was referred to the rental agency by another traveler
Câu 34According to the e-mail, what is one piece of information that Ms. Gutierrez is seeking?
A. The company’s business hours
B.The company’s reservation procedures
C. Additional details about the types of cars available
D. The availability of a navigation device
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[Bài đọc và đáp án chi tiết từng câu tiếng anh - Tự Học 365]
Questions 8- 9 refer to the following survey.
0Câu 8The Broad Lake Inn
Thank you for staying at the Broad Lake Inn! Customer satisfaction is very important to us, and we would appreciate your feedback. Please fill out the survey below and leave it with the receptionist at the front desk when you check out.
How satisfied were you with the Broad Lake Inn?
Please circle one selection for each category:
Service
Not satisfied
Satisfied
Very satisfied
Cleanliness
Not satisfied
Satisfied
Very satisfied
Appearance
Not satisfied
Satisfied
Very satisfied
Restaurant
Not satisfied
Satisfied
Very satisfied
Would you recommend the Broad Lake Inn to others?No Maybe Yes
Please add any comments or suggestions you may have in the space below.
Overall, I had a wonderful experience at the inn. The employees were extremely friendly, and the inn was very clean and comfortable. Thanks to the well-equipped computer center, I was able to get a lot of work done. The restaurant, however, was quite expensive, and the food was not particularly tasty.
If you wish to be contacted regarding your feedback, please provide your name and phone number or e-mail address below:
Minna Haataja
What are guests asked to do?
A. Return a completed form
B.Leave their keys at the front desk
C. Tell their friends about the inn
D. Recommend staff members for awards
Câu 9What is suggested about Ms. Haataja?
A. She is an experienced cook.
B.She would like a job in the hotel industry.
C. She frequently travels on business.
D. She would like to discuss her stay with hotel staff.
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[Bài đọc và đáp án chi tiết từng câu tiếng anh - Tự Học 365]
Questions 12-14 refer to the following memo.
0Câu 12To: All Office Employees
From: Paul Sundquist
Re: Document printing
Date: Thursday, April 5
Based on the expense report from last quarter, it is clear that we must reduce our costs for office supplies. One area where we can realize savings is in printing and copying documents.
Many of us have been making color copies of basic documents, such as meeting minutes, product documentation drafts, and budget sheets. — [1]—. While multicolor documents are more attractive and attention-grabbing than black-and-white ones, color ink cartridges are very expensive. Purchasing frequent replacements ultimately leaves us with less money to spend on things like business travel and social events. — [2] —.
Rather than instituting a system wherein all jobs must first be approved by the department supervisors. I would prefer that employees make their own decisions about printing and copying. — [3] —. Please reserve the use of color for only those cases where visual appeal is a relevant factor. — [4]—. Thank you for your attention to this matter.
What is one purpose of the memo?
A. To announce the release of a quarterly expense report
B.To alert employees to a budget concern
C. To inform staff of an error in a document
D. To request feedback on a departmental procedure
Câu 13What are employees advised to do?
A. Make black-and-white copies of basic documents
B.Tell coworkers about upcoming social events
C. Distribute meeting notes by e-mail
D. Report broken copy machines to their supervisors
Câu 14In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong?
“Publicity flyers intended for clients are one obvious example.”A. [1]
B.[2]
C. [3]
D. [4]
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[Bài đọc và đáp án chi tiết từng câu tiếng anh - Tự Học 365]
Questions 1-2 refer to the following receipt.
0Câu 1Receipt #84502-11516
(Keep this receipt number handy. You will need it if you have to contact customer service.)
April 17, 6:43 p.m.
Received from Jasmine Shalib:
$54 payment to Pilgrim Theater
Charged to credit card ending in xxxx-1394 Description: Tickets for Philip Dadian in concert Friday. May 1, 7:30 p.m.
Unit price: $27 / Quantity: 2 / Amount: $54
IMPORTANT: Please print this receipt and bring it with you to the venue. No paper tickets will be mailed. Be sure to arrive early to check your name on the preorder list at the ticket counter. Tickets are nonrefundable.
What does Ms. Shalib plan to do on May 1?
A. Call the theater
B.Request a refund
C. Pay her credit card bill
D. Attend a musical event
Câu 2What must Ms. Shalib bring with her?
A. A credit card
B.Paper tickets
C. A copy of a receipt
D. A form of identification
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[Bài đọc và đáp án chi tiết từng câu tiếng anh - Tự Học 365]
Questions 3-5 refer to the following invoice.
0Câu 3What most likely is Omicron Premier Services?
A. A hospital
B.A doctor’s office
C. A shipping company
D. A medical supply company
Câu 4According to the invoice, what will happen on April 3?
A. An invoice will be revised
B.An order will be placed
C. A payment will be refunded
D. A shipment will be delivered
Câu 5What is indicated about the gloves?
A. They are out of stock at the moment.
B.They are available in one size only.
C. They are no longer manufactured.
D. They are the wrong brand.
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[Bài đọc và đáp án chi tiết từng câu tiếng anh - Tự Học 365]
Questions 6-7 refer to the following text message.
0Câu 6From: Rick Barilla, Thursday, 3 October, 8.53 a.m.
Maria. I’m at the Baycrest Motel, installing the new ballroom lighting system. Joe called in sick, and this job s too big to do alone. It’s not what I expected. It’s a large space that can be divided into smaller rooms, and the hotel wants a programmable system to work when the space is used for more than one meeting or dinner scheduled at the same time. Can you phone Scott and ask him to come help me? I don’t have his mobile phone number.
What problem does Mr. Barilla have?
A. He feels sick and cannot work
B.He will not be able to attend a scheduled dinner
C. He does not know how to divide a large room
D. He is unable to do a job by himself
Câu 7Why did Mr. Barilla send the text message to Maria?
A. To have her reschedule a meeting at a hotel
B.To cancel an event in the hotel ballroom
C. To ask her to make a call
D. To request special equipment
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[Bài đọc và đáp án chi tiết từng câu tiếng anh - Tự Học 365]
Questions 40-44 refer to the following memo, e-mail, and article.
From: Ravinder Kapur, CKO, LTL
To: LTL Factory Floor Employees
Subject: Update
Date: 26 November
On Tuesday. 4 December, a reporter from Asia Enterprise Monthly will be touring LTL to collect information for an article about our new textile-printing machines. An official from our public relations department will be guiding our guests through the factory. The reporter has been granted permission to speak to employees. Please feel free to respond to questions that involve your day-to-day work. You should, however, refer all other inquiries to the official accompanying the reporter. We encourage you to review our media policy prior to the visit. You will be informed of any changes to the plans for this event.
Thank you for your cooperation.
E-mail
From: Desmond Xueling <[email protected]>
To: Ravinder Kapur
Subject: Meeting
Date: 27 November
Dear Mr. Kapur,
Due to a scheduling conflict. I have to reschedule my tour of your facility. I could visit on one of the following days and limes instead: Monday morning, 3 December; Wednesday afternoon, 5 December; or Thursday afternoon, 6 December.
Also, I have spoken to our staff photographer. Per your request, she will limit her photography to the offices of the members of the management team. Rest assured that we will protect your company’s proprietary information.
Thank you again for your time.
Desmond Xueling, Asia Enterprise Monthly
New Equipment a Boon for LTL?
7 January
By Desmond Xueling
Tucked into u busy industrial area in Singapore, the LTL manufacturing facility is small, gray, and unassuming. But the building's nondescript exterior masks an abundance of color and activity inside. Early on a sunny December morning, two enormous new textile-printing machines were already churning out the largest swaths of fabric ever processed by the factory.
“Each machine is well over three meters wide,” said LTL’s Felicity Tong, who accompanied us on a tour of the factory floor. “Our machine operators are still learning to use the machines effectively, as you can sec from this pile of rejected pieces,” Ms. Tong remarked. “The machines are efficient, hut mastering them is posing some challenges for our work crews.”
The machines come with the potential for big profits. Company CEO Ravinder Kapur commented that the demand for his company’s fabrics has grown in recent years. “These machines will allow us to print on vinyl and other materials that we had lacked the resources to work with,” he said. “We’re very pleased to be able to satisfy client demand.”
0Câu 40What is the purpose of the memo?
A. To publicize changes to the company’s media policy
B.To announce the purchase of new machinery
C. To encourage staff members to read a newspaper article
D. To provide guidelines for speaking to a journalist
Câu 41In the memo, the word “refer” in paragraph fine 6, is closest in meaning to
A. check
B.direct
C. consider
D. explain
Câu 42When did Mr. Xueling most likely visit the factory?
A. On December 3
B.On December 5
C. On December 6
D. On January 7
Câu 43What is suggested about Ms. Tong?
A. She joined LTL on November 26.
B.She specializes in public relations.
C. She had her picture taken with Mr. Kapur.
D. She interviewed employees before the tour.
Câu 44What does the article indicate about LTL?
A. Its machine operators have completed a training program.
B.Its new machines are more reliable than the old ones.
C. It has been losing customers in recent years.
D. It is using fabrics that it had not used previously.
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[Bài đọc và đáp án chi tiết từng câu tiếng anh - Tự Học 365]
Questions 45-49 refer to the following e-mail and magazine index.
Cutler’s Rare Books
36 Boyle St.
Boston, MA 02116
Dear Mr. Cutler,
I first came across Cutler’s Rare Books at the Antiquarian Book Fair in California last year. After noting the high quality and wide range of your products, I decide to purchase several books from your online store. As I am not interested in having damaged boob in my collection, I carefully read the descriptions of their condition before making mv purchase. I was assured that the books were undamaged and in their original condition. When I examined the books on their arrival, I discovered that the Norris volume had been sloppily glued and rebound within the last several years.
Please contact me at your earliest convenience to discuss this disappointing situation.
Sincerely,
Roger Radon
Cutler’s Rare Books
36 Boyle St. • Boston, MA 02116
M. Norris
J. Van Liew
A. Mangino
S. G. D’Cruz
B. Hall
Adventures of a Pirate
Nine Years at Sea
Advice for the Young
The Peaches of Galdona
An Illustrated History of Spain
$100.00
S 60.00
$ 75.00
$ 79.00
S12500
TOTAL
$439.00
All items are sold as is, and all sales are final.
0Câu 45Cutler’s Rare Books
36 Boyle St., Boston, MA 02116
Roger Baskin
141U Trail Ridge Dr.
Sun City West, AZ 85375
Dear Mr. Baskin,
Let me assure that I carefully check all of our books myself before their descriptions are entered in our sales catalog. 1 distinctly remember examining the volume in question when it arrived and again before it was packaged for shipping to you. It is my professional opinion that the book was rebound by its original owner over 70 years ago. Therefore, the book is in its original condition by the standards of our industry.
I understand your disappointment and, to try to make it up to you, I am refunding your payment for the book by Joseph Van Liew, which you may keep with our compliments.
Thank you,
David Cutler
Why did Mr. Baskin write to Mr. Cutler?
A. To dispute an inaccurate bill
B.To cancel a recently placed order
C. To object to an item’s condition
D. To inquire about a missing item
Câu 46What book is Mr. Baskin concerned about?
A. Adventures of a Pirate
B.Nine Years at Sea
C. Advice for the Young
D. The Beaches of Galdona
Câu 47What is mentioned about Cutler’s Rare Books?
A. It does not have an online store.
B.It does not sell illustrated books.
C. It does not have much inventory.
D. It does not allow product returns.
Câu 48What is indicated in the second letter?
A. Mr. Cutler inspected the shipment himself.
B.Mr. Baskin’s items have not been mailed yet.
C. Mr. Baskin will receive a replacement soon.
D. Mr. Cutler will send the book to an expert for evaluation.
Câu 49How much of a refund will Mr. Baskin receive?
A. $60
B.$75
C. $100
D. $125
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[Bài đọc và đáp án chi tiết từng câu tiếng anh - Tự Học 365]
Questions 50-54 refer to the following e-mail, Web page, and article.
To: Ben Greenidge
From: Nirmala Deokaran
Subject: Request
Date: 13 January
Dear Mr. Greenidge,
I kindly request that management consider entering company in the CASATO Virtual Business Tournament. The competition, organized by the Caribbean & South American Trade Organization (CASATO), requires participants to develop and implement business strategies that ensure the long-term stability and continuity of an imaginary company.
Participation in this event could be highly beneficial to our company. Though many tournament participants occupy non-decision-making positions in their organization, the contest demands that they apply a broad range of leadership practices. In the process, most become more appreciative of the day-to-day realities and complexities of managing an actual company. Moreover, they tend to apply the skills acquired or refined during the competition such as collaboration, analysis, and problem-solving — in actual work situations. Additionally, participation in the event may increase our company's profile, opening up new markets for our products. Roughly six months after last year’s tournament, about one-third of the 70 companies that had taken part in that event reported an increase in regional business activities.
Details about the tournament are available at www.casato.org/events/tournamem_information.
Sincerely.
Nirmala Deokaran
Flight Dispatcher
Omicron Air Cargo
http://www.casato.org/events/toumament_information
CASATO
CASATO VIRTUAL TOURNAMENT
Entry information
Registration for this year’s tournament is open from 1 March to 1 April, while the tournament starts on 8 June. No more than two teams per company can be registered. The top three teams will be announced on 3 July and will be honored during a ceremony to be held on 19 August at Hotel Baia da Lua in Rio de Janeiro, Brazil.
0Câu 50A Virtual Breakthrough for Omicron
9 July- The CASATO Virtual Tournament pits teams I mm companies based in the Caribbean and South America against one another to determine which one can run the most successful virtual business. While teams from various Guyana-based companies have participated in the competition since its inception, none had ever won. Last week, however, the team representing Omicron Air Cargo in this year’s event learned it had earned third place in a field consisting of 109 teams, which represented 85 companies. Omicron’s winning team was led by Nirmala Deokaran. The team has been honored with the CASATO Virtual Business Award.
What is the goal of competitors in the CASATO tournament?
A. To develop an international trade agreement
B.To create materials for training prospective managers
C. To run a nonexistent company
D. To design a business Web site
Câu 51What does Ms. Deokaran NOT mention as a benefit of participating in the CASATO tournament?
A. Better understanding of the tasks that managers perform
B.Increased opportunities to invest in regional businesses
C. Greater public awareness of a company’s offerings
D. Improved cooperation among employees
Câu 52What most likely is true about Ms. Deokaran?
A. She was invited to a celebratory event
B.She is being considered for a managerial position
C. She had taken part in interactive online competitions before
D. She recommended implementing some management practices
Câu 53What is indicated about Omicron Air Cargo?
A. Its services are in great demand
B.Its operations are located in Guyana
C. It will formulate new business strategies in June.
D. It registered two teams for the CASATO tournament
Câu 54What is indicated about the most recent CASATO tournament?
A. It was sponsored by a Brazilian hotel chain.
B.It saw the introduction of a set of new criteria.
C. It drew participation from more companies than last year’s event
D. It received more press coverage than last year’s tournament
