Bài đọc và đáp án chi tiết từng câu tiếng anh
Câu hỏi
Nhận biếtQuestions 19-22 refer to the following e-mail.
To: Hamza Darzi
From: Anna Leski
Date: February 8
Re: Refresh 2000
Dear Mr. Dam.
Thank you for bringing our attention to the issues you have experienced with the Refresh 2000. We take pride in creating high-quality appliances, so we are taking steps to address your concerns immediately.
— [l] —. Since the date you purchased your unit, the Refresh 2000 has been redesigned and thoroughly tested. We have shipped one of these updated units to your home address. I am confident that the new version will remove dirt from your carpel to your satisfaction. — [2] —. If it does not, please contact our accounting office in Lakeside at 291-555-0177 for a full repayment of the purchase price. Additionally, we have just transferred all production to a larger building and are refining our manufacturing procedures. — [3] —.
Please let me know if there is anything else I can do. — [4| —. On behalf of Zenger. I apologize for the inconvenience this issue has caused, and I hope to serve you again soon.
Sincerely.
Anna Leski. Customer Care Representative
Zenger Household Products. Inc.
Eastern Regional Office
267 Kelley Avenue
Planterville, VA 42558
0Câu 19
What is the purpose of the e-mail?
A. To provide details about a delivery
B.To respond to a customer complaint
C. To announce a new policy for returns
D. To inform an employee of process
changes
Câu 20
What most likely is the Refresh 2000?
A. A washing machine
B.A microwave oven
C. A vacuum cleaner
D. A dishwasher
Câu 21
What is NOT offered as a solution to the problem?
A. Repairing the purchased item
B.Refunding the purchase price
C. Offering a replacement product
D. Improving manufacturing operations
Câu 22
In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong?
“Our quality control manager will visit the factory and observe those processes to ensure that nothing is being overlooked.”
A. [1]
B.[2]
C. [3]
D. [4]
Đáp án đúng:
Lời giải của Tự Học 365
Đáp án Câu 19 : BĐáp án Câu 20 : CĐáp án Câu 21 : AĐáp án Câu 22 : CLuyện tập
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